Things That I Hate

“My Internet is Broken”

During my tech support years, many phrases rank highly on my Most Frustrating list, but “My Internet is broken” tops the list. The (below) average computer user says this if 1) their internet connection is, in fact, not functioning; 2) their email or browser will not load some arbitrary message or web page; 3) their Google Search home page is not loading; or 4) they have managed to hide their browser and cannot figure out how to open a new browser window. This frequently takes another half-dozen or more follow-up questions to fully diagnose.

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